Top Technologies for Improving Customer Service Written by Mark Kraemer on 3/27/2017 2:01 AM in Work Comp Insurance, Work Comp Seminar, Mark Kraemer. It has 0 Comments. Smart business owners are turning to technology to deliver the fastest, most reliable customer service possible. Do you have the business tech tips you need to take advantage of these tremendous resources? Don’t Miss Out On the Benefits of These Top Technologies: Customer Relationship Management System (CRM) Applications Good CRM systems go beyond sales and marketing to encompass a broader customer tracking scope, linking support/problem tickets directly to accounts/contacts to get your staff on the ball before initiating contact. Never seen them? Check out Insightly or ZohoCRM. Help Desk Service Desk applications offer a more amped-up CRM experience, with products such as ZenDesk and Freshdesk providing automation capabilities. A customer may submit their own support request from your website (or an employee can internally), which the system automatically schedules to the correct person/department based on the issue. Landline and mobile phone integration is also possible. Chat Applications like Zopim or Live Chat help deliver the instantaneous answers today’s customers crave. (Sync with Help Desk or CRM for a data trail.) Knowledge Management Knowledge base products like Desk and Answerbase take a while to setup – you must transfer all your business “knowledge” to these databases. However they offer customers fast access to answers, preventing cost/time sucks on your customer service/support staff. Communication Options like Slack, Microsoft Yammer and HipChat allow for easy communication/integration between desktop and mobile devices – and save conversations. Remote Connection Allows you to access customer tech remotely to more efficiently fix issues. Hook up with the right tools and move to the head of the pack with the help of these business tech tips from your friends at Minnesota Comp Advisor.